441 User Assistance

Definition: A room or area devoted to user assistance with library resources.

Description: A user assistance room is intended for specific assistance of library users. Included are reference desk and circulation desk areas, interlibrary loan processing areas, and other areas with a specific mission to assist users with library resources.

Limitations: Areas that serve both as office stations and processing rooms should be coded according to primary use. Small incidental processing areas in larger stack or study areas should be included within the larger primary activity category (see Codes 410, 420, and 430). Does not include typical support spaces that serve study and other primary activity areas, such as storage rooms, copy rooms, closets, and other service-type spaces (see Code 455). Acquisitions work areas with a primary office use should be classified as Office (310).